Overview

AFS Loan Administration provides real-time, Web-based online inquiry and maintenance capabilities to bank lending teams, credit support, and customer service staff, enabling them to respond quickly, accurately, and efficiently to customer inquiries or to process customer requests. The system's automation of manual servicing processes improves the customer experience, reduces bank servicing costs related to loan maintenance and research activities, and improves data quality. A commercial real estate version of AFS Loan Administration is also available to accommodate the specialized requirements of servicing these assets.

AFS Loan Administration provides straight-through processing for customer inquiry, servicing, and maintenance transactions. Information is made available at the point of customer contact, empowering front and middle office lending officers, branch personnel, or field representatives with the ability to enter or access customer information directly. The system controls functional security and transaction accountability; any maintenance changes transfer automatically to the lending system itself.

In today's environment, data quality and consistency is a significant driver in the lending process. The costs associated with data integrity issues are staggering. AFS Loan Administration provides a controlled, accountable, and auditable process for customer requests.

Alternatively, online servicing capabilities can be provided directly to the customer using AFS Loan Administration functions.

AFS Loan Administration resides on a best-of-breed, industry endorsed technical platform. A standard, robust security approach ensures protected distribution across the bank's footprint. AFS Loan Administration and AFS Loan Origination share a common technical framework, providing a systematic solution for automating and streamlining front and middle office processes and providing the opportunity to leverage rollout, training, security, distribution, and technical infrastructure.

The solution can be implemented within a 90-120 day timeframe.

Benefits

Revenue Enhancement — Promotes new business opportunities through improved customer service.

Customer Service

	Places servicing capabilities in the hands of those with direct customer contact
	Response speed (real-time, point of contact information)
	Data quality (one touch data entry and hand-off; systematic data validation)
	Faster, more accurate customer data collection process
	Error reduction
	Improved customer response time

Cost Reduction

	Dramatically reduces back office research, payment, advance, servicing, and maintenance requirements
	Reduces back office staffing requirements by 8-10%
	Eliminates duplicative data entry and verification processes
	Automates efficient workload queuing and leveling

Risk Mitigation

	Ensures compliance with bank policy and procedures using rules-based workflow management
	Enforces collection of required data and supporting documentation
	Provides production statistics and transaction audit trails

Features

Information Retrieval Capabilities

	Obligor information
	Commitment and loan information
	Transaction history information
	Collateral and guarantee information

Servicing Capabilities

	Payments
	Advances
	Maintenance requests (e.g., address changes)
	Risk rating updates
	Pricing changes
	New fee schedules
	Late charge waivers
	Collateral releases
	Primary officer changes

Specialized Commercial Real Estate Functionality

	Escrow scenario analysis
	Collateral record search
	Lien recording information
	Detailed property information
	Inspection data
	Appraisal information
	Physical damage insurance information
	Invoices summary
	Adjustable rate cap schedule information
	Obligor year end 1098/1099 summary

Servicing Capabilities
With online access to real-time information on customers and their loans-including payoff and balance information, transaction history, risk ratings, and supporting collateral and guarantees-customer contact staff can perform a broad range of servicing activities. Alternatively, lending institutions may choose to make account information and servicing capabilities available to their customers directly through online access.