Servicing

Respond quickly, accurately, and efficiently to customer requests.

AFSVision facilitates integration into your processing, enabling you to provide customer access to account information, transactions, and milestones related to credit requests at any point in the lending process. In this era of banking apps and mobile capabilities, customers manage debt more effectively because of the accessibility of timely information on loan status, applicable rates, and borrowing alternatives, freeing internal staff for more profit-generating activities.

Internally, AFSVision provides online inquiry and transaction capabilities to:

• Lending teams
• Risk managers
• Credit support
• Customer service staff

AFSVision’s servicing capability enables them to respond quickly, accurately, and efficiently to customer inquiries or to process customer requests.

Automation of manual servicing processes improves customer experience, reduces Bank servicing costs related to loan maintenance and research activities, and improves data quality.
 
AFSVision has a Loan Administration capability that provides an integrated straight-through process (STP) for loan servicing activities, which may require multiple “touches” before being booked to the AFSVision loan accounting system. The types of transactions that can be performed through Loan Administration include:

• Address Maintenance
• Advances
• Charge Offs
• Collateral Release
• DDA/Wire Instructions
• Lender Servicing
• Obligation Hierarchy Restructure
• Payments
• Repricing
• Other Financials
• Other Maintenance

Get your lenders back to their core business function: generating quality loans. AFSVision can boost their productivity rates in activities that have the most profound effect on the bottom line.