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Solutions
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Continuing Service
Continuing Service
With AFS, excellent service continues long after implementation.
AFS has a strong client support program, which not only includes continuing support for AFS solutions and a transparent process for changed and new releases, but also an assortment of ongoing meetings, workshops, and seminars that ensure we remain actively engaged with our clients long after implementation.
Support you can rely on.
We design AFS solutions and our implementation process to mitigate issues before they are even a possibility, ensuring a smooth transition. However, because we know problems may occur, AFS has a formal process to identify, track, investigate and remediate customer issues.
Our multi-tiered support model delivers consistent, excellent service to support banks’ business goals and technology needs:
Business hours are supported via the Customer 1st (C1st)/Help Desk process via phone or online help hotlines.
AFS provides 24/7 support for production and end-of-day issues.
Holiday and weekend support can also be provided.
Additionally, AFS has a best-in-class support schedule that is based upon the severity of the incident reported by a client (critical, high, medium and low) with industry-leading guaranteed response times.
Working together for change.
In the event that a systemic change is required after implementation, AFS utilizes a robust and transparent change control process that includes working closely with the client on an initial assessment, detailed specification agreement, and cost parameters. Throughout the process, changes to the system impacting the client are documented, reviewed, approved, and tracked to ensure timely and efficient delivery.
AFS also remains actively engaged with clients on every aspect of a new release. Release timing and content is communicated well before the release. AFS schedules “early look” sessions with the client prior to the release to review key features. Timing for the release/patch delivery to the client is always based on a mutually determined schedule.
Continuing client engagement.
Augmenting the AFS solution set are our ongoing meetings, workshops and seminars, which we use to keep abreast of the financial industry’s ever-changing landscape and the industry’s top concerns. These unique, ongoing Client Engagement initiatives include:
Regular webinars focusing on pricing trends and “hot topic” industry concerns throughout the year
Hosting workshops on risk, the credit process, CCAR, CECL, and other regulatory concerns for the market’s leading consortium of financial institutions and industry professionals to share their concerns and insights
The AFS Leadership Summit, our annual conference that brings together clients and the industry’s leading minds to focus on challenges surrounding the commercial lending and credit business, and to discuss solutions
Continuous individual client engagement to stay in tune with client, industry, and individual needs to ensure AFS solutions always address real-world issues and requirements
Get the support you need with AFS.
There’s a reason why our average client tenure is more than 20 years. Help when you need it, forums to voice your ideas, opportunities for education and networking: these are just some of the benefits of an AFS solution. Get all the support you need before, during, and after your Commercial lending transformation with AFS.
Getting Started
Continuing Service
We have Solutions for your Challenges
Request a Demo
Contact Us
AFS is 50
Celebrating 50 Years
COVID-19 Info
AFS System Readiness
COVID-19 Update Webinars
Insights from AFS Business Intelligence
LIBOR Transition
Solutions
AFSVision
What’s New with AFSVision?
AFSVision Feature Custom Fields Registration
Commitment Hierarchy Registration
What's Important to You
Origination
Workflow
Accounting
Servicing
Exceptions
Reporting
Implementation
Commercial Lending
Commercial Real Estate
Small Business
Capital Markets
Client Success Stories
LIBOR to SOFR
Tools for Transformation
Value in Transformation
Delivery Options
Getting Started
Continuing Service
Security
Certified Secure
Business Intelligence
Pricing Services
Portfolio Analytics
Common Borrower Analysis
Risk Analysis Service
News & Events
Blog
Keep the SOFR Momentum Going!
Lending in the Time of COVID-19
Let’s Talk About SOFR
Stay on Track for LIBOR Transition
Success in Transformation
4 Key Elements for Commercial Lending Transformation
5 Reasons to Transform Your Commercial Lending Business
Getting Real about Real-Time in Commercial Lending
AFS Global Insights
Articles
Events
Press Releases
Regulatory Updates
Videos
Webinars
Webinar Archives
Careers
Career Opportunities
Life at AFS
Benefits
About AFS
Discover the Advantage of AFS
What Makes Us Different
Our Clients
Our Culture
Our People
Our Community
Alliances
IBM
Contact Us
Communications Preferences
Directions
Global
Sign In